Gift Vouchers
Gift Vouchers can be purchased for any value and are a wonderful present for any occasion. Either call into Venus personally and make your purchase or simply telephone us with your debit/credit card details and we will be happy to mail the voucher to you or the lucky recipient with a personalised message.
Bookings
For treatment bookings or treatment advice, please contact Venus reception.
Medical Information
Please advise your therapist prior to your treatment if you are either pregnant, on medication or undergoing medical treatment.
Cancellation Fee
The treatments you select are reserved especially for you with one of our professional therapists. We require 24 hours’ notice to cancel or reschedule an appointment, clients who fail to give 24 hours’ notice will be charged a £20 cancellation fee.
Missed Appointments
Clients who fail to show for their appointment will be charged the full treatment cost.
Late Arrivals
Please note that if you are late for an appointment the treatment will be reduced proportionately with no adjustment to price. We suggest that you try to arrive 5 minutes before your appointment.
Payment
Payments for treatment are required either in advance or on the day of treatment. We are unable to offer credit facilities. All major credit cards are accepted.
Deposit
A deposit of 50% of the treatment value will be required for all treatments over 2 hours.
Courses
All courses are non-transferable and non-refundable.
Children
For health and safety reasons we are not permitted to allow children into the treatment areas. We respectfully request, out of consideration to other clients, that children are not brought into the salon.